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Address Validation

Support Administrators

e-Mail your CV to Rudolph van Schalkwyk at rudolph@futuresoft.co.za

 

Minimum Requirements:

 

- SQL knowledge necessary

- Previous experience in a call centre and or support environment advantageous
- Must have worked in a supporting environment before
- Debt collection knowledge a plus
- Must be able to work under pressure
- Prioritising of work
- Valid drivers license


Job specifications:

 
- Interaction with clients on ALL levels in a support role
- Professional communication (conduct) with clients: personal interaction, telephonically as well as electronically
- Knowledge of the clients processes and understanding thereof
- Functional and technical investigation including all possible risk items, deliverables and timeframes
- Distinguish between user error and coding problem
- SQL and database knowledge in order to do proper investigation
- Managing tasks and deadlines: understanding budget implications hereof
- Understanding and prioritising of matters
- Understanding and knowledge of application and supporting software and hardware and their interaction: the effect this will have on the performance of our program
- Understanding the sensitivity of the data involved and utmost confidentiality thereof
- Understanding the risk factor working with clients data
- Good work ethic, integrity, punctuality, commitment, accuracy of timesheets
- Respecting the companys work ethics and the employees around you, always project a positive attitude to fellow employees and clients.
- Being on time, Availability after hours to discuss urgent matters of work that you are involved in
- Professionalism at all times