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The Pro-Active Manager

Excalibur includes an intelligent, interactive management module called the Pro-Active Manager. This tool is an automated secretarial solution aimed at allowing your business to generate profits 24 hours a day, 12 months a year. 
 
The Pro-Active Manager is fondly known as Pam; and will see to a variety of critical functions, including inter alia the analysis of user performances, the management of user diaries and call queues and much, much more. 
 
Pam
Pams User Performance Monitoring processes give you accurate statistics and management information on every user, allowing you to manage your staffs productivity and human resource requirements from a performance point of view. 
 
Pam allows you to manage users in pools, comparing their performance and productivity against bench-marked team members; and against their own historical performance.