Excalibur manages your debt collection workflows, your staff and the communication required to ensure successful debt recovery. Excalibur includes sms and e-mail functionality and a digital imaging module allowing true paperless functionality.
Even though Excalibur integrates with all dialer types available in South Africa to ensure a productive Call Centre environment, its functionality is not limited to the Call Centre industry.
Excalibur accommodates all call centre-, pre-legal and legal processes and effortlessly handles volumes of matters at a time.
There are Various Excalibur Modules available…
Excalibur includes an intelligent, interactive management module called the Pro-Active Manager. This tool is an automated secretarial solution aimed at allowing your business to generate profits 24 hours a day, 12 months a year.
The Pro-Active Manager is fondly known as Pam; and will see to a variety of critical functions, including inter alia the analysis of user performances, the management of user diaries and call queues and much, much more.
Pam User Performance Monitoring processes give you accurate statistics and management information on every user, allowing you to manage your staffs’ productivity and human resource requirements from a performance point of view.
Pam also allows you to manage users in pools, comparing their performances and productivity against bench-marked team members; and against their own historical performance.
The Call Campaign Manager gives you all the dialing functionality that highly priced dialer solutions offer, without the financial outlay. It allows you to run campaign dialing on portions of your books, which, in turn, amplifies the productivity of your staff.
Let Excalibur integrate its Call Campaigns into your own digital dialer or make use of Excalibur’s generic dialer solutions to ensure that your staff always call the right numbers at the right time.
The SMS Manager links Excalibur directly onto the 3 main mobile phone network providers in South Africa. It allows for bi-directional communication to and from debtors and auto-updates message statuses as the networks deal with them.
Due to our close proximity to these networks, Excalibur has the ability to handle huge volumes of messages at a time.
The Strategy Manager allows you to integrate your own collection strategies into Excalibur and gives you the functionality to adopt varying strategies, dependent on your debt book’s attributes.
Automate a multitude of actions and workflows based on your business rules and experience an immense improvement in productivity and efficiency as a result.
Excalibur performs best when integrated into your own systems. The Excalibur Integration Manager will enable us to configure the required links between it and your General Ledger software.
The Integration Manager allows FutureSoft to configure integration profiles for you which will enable you to integrate into the systems of and supply statistical feedback information to various South African Banks, Retail Stores, Financial Institutions and Corporates.
Excalibur’s Statistics Manager will give you accurate statistics regarding each individual debt-book under your control; from basic information to complex collections – and industry applicable – ratios.
This tool allows you to focus on the critical files at all times.
Excalibur’s Letter Campaign Manager allows you to auto-generate relevant documentation based on a variety of business rules analysed and re-applied daily.
This improves communication and results in an advancement of collection ratios.
A number of large South African Corporates have already applied the functionality of the Outsource Manager, which allows you to transfer matters seamlessly to your lawyers or EDC’s without human input.
Base your outsourcing on your own business rules and experience automated dispatch of instructions as well as real-time feedback and reporting into your system.
Become a member of the ever-increasing Excalibur family and exploit the benefits of sharing the same system platform as your clients.
A growing number of South African debt collection specialists function in a branch formation in order to address aspirations related to a national and international footprint; and the growing requirement to approach a debtor within the jurisdictional area wherein he works or lives.
Excalibur’s Branch Manager allows you to synchronise data from your Head Office to various branches and back, based on your business rules.
The Template Manager allows for you to import and manage your own document templates. There is no reason to be restricted by your software vendor’s limited understanding of legal documentation and workflows.
Similarly, the Template Manager allows you to avoid being embarrassed by poor document-draftsmanship on behalf of your less articulate software vendor.
The Import Manager allows you to import data from Excel or to automate your imports to avoid human input.
Import Profiles allow the Import Manager to accurately analyse data supplied by the client and to auto-import into Excalibur, irrespective of the format it is supplied in.
The Prescription Manager safeguards you against the dangers of working on prescribed matters.
The latest amendments to the National Credit Act make it illegal to attempt any collections procedures on a prescribed matter, sanctioned with criminal prosecution. Excalibur brings with it peace of mind, allowing you to mitigate your prescription risk.