Ref: No reference number
Title: Appointment of a service provider for debt collection
Issuer: South African Council for Natural Scientific Professions (SACNASP)
Issue date: 16-08-2021
Sector: Debt Services,Financial Services
Closing date: 31-08-2021
Closing time: 11:00
Compulsory meeting: No
Meeting date: N/A
Description: Appointment of a service provider for debt collection
Tender number: No reference number
Closing date and time: Tuesday, 31 August 2021 at 11am
The South African Council for Natural Scientific Professions (SACNASP) is the registration and regulation authority for natural science professionals in South Africa. To date, it has 25 fields of practice, represented by 53 accredited voluntary associations (VAs). The Council represents over 14 000 registered natural scientists.
SACNASP needs to enlist the assistance of professional debt collectors to ensure that debt is collected, acknowledgement of debts commitments are signed and adhered to, and recourse is taken against registered scientists failing to pay their registration fees timeously.
TERMS AND CONDITIONS OF RFQ
The following SACNASP’s standard conditions shall apply:
• Late and incomplete submissions shall not be accepted.
• Any bidder who has reasons to believe that the RFQ specification is based on a specific brand must inform SACNASP before the closing date.
• Failure to submit a mandatory requirement shall result in the disqualification.
i. Data cleansing
ii. Track, trace and locate long outstanding debtors
iii. Set up repayment plans and facilitate the signing of acknowledgement of debt when necessary
iv. Give legal advice where necessary
v. Plan course of action to recover debt
vi. Capture and log queries/complaints in a CRM (Customer Relationship Management) system which should be made available to SACNASP at agreed time frames
vii. Identify gaps in the system and recommend solutions
viii. Updated contact details (cell number and email address etc.) on database of the debtors, this information should be provided to SACNASP on regular intervals as agreed upon
ix. The service provider should have a functional Management Information & Customer Relations Reporting system
x. The CRM system must be able to generate reports based on data generated during its operation including, but not limited to:
a. Provide monthly detailed collection activities
b. Debtor profiles including ID number, name of the debtor, telephone
c. Summary report for call selection and daily stats
d. Telephony Operations Report
Service providers should email proposals to the address below by Tuesday, 31 August 2021 at 11am.
All documents should be forwarded via email to:
Name : Ms Lindi Sibanyoni
Email : email@example.com
Kindly contact Mrs Joey Fourie for any enquiries
Tel : 012 748 6522
Email : firstname.lastname@example.org
The selection of the qualifying quotations will be at the SACNASP’s sole discretion. SACNASP does not bind itself to accept any particular bid and reserves the right not to appoint the bidder.
All quotes must be sent in one email multiple emails will be disqualified
see document for more details regarding this tender